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Contact Thursday Boot Co Customer Service

Thursday Boot Co Phone Numbers and Emails

Toll-Free Number:

  • (866) 475-9104
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Thursday Boot Co Emails:

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Thursday Boot Co Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Thursday Boot Co Customer Service is rated at 2.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    98% phone 2% email
  • The best phone number to call Thursday Boot Co is 8664759104.

  • The average hold time is from 3 to 5 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 1 minute.

  • Be prepared for the call as Thursday Boot Co may ask you for the following information to identify you as a customer: email, first and last name or phone number.

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How to Contact Thursday Boot Co Customer Service?

Most Popular Number:

(866) 475-9104
Total calls: 185 Issue resolved: 1 Last call: Dec 8, 2025

The Thursday Boot Co phone number for customer service inquiries is 1-866-475-9104. Note that this number is meant for text support. You can message the company’s customer care team with questions and assistance requests within regular business hours, excluding major U.S. holidays. The support agents are also ready to help you solve your order or payment-related issues. If you text The Thursday Boot Co Help Center, remember to include your email and order number in the initial message. You can also learn about the returns and refund process at this text line.
If you have difficulties accessing or navigating the website, call 1-800-478-9302 to report the problem.

Thursday Boot customer service email is founders@thursdayboots.com. You can send your questions, complaints, and compliments to this address, and the customer care representative will get in touch with you, providing information or offering ways to resolve the issue as soon as they investigate your case. Alternatively, you can email your inquiry to the Help Center using the online form of the Thursday Boot Co Contact Us page.
To discuss exchanges, returns, and refund-related questions, write to teamthursday@thursdayboots.com. The same address can be used for Privacy Policy inquiries and Data Protection requests. If you have difficulties accessing the website, you can request assistance via email at accessibility@thursdayboots.com.

The Thursday Boot Co support hours are Monday through Friday from 10 a.m. to 9 p.m. ET. You can text the customer service team with your questions within these hours, and they will be ready to provide information and support. Note that the text lines are closed on all major U.S. holidays. The accessibility helpline is available 24/7 should you need assistance accessing or navigating the website. If your inquiry is not urgent, email it to the Help Center or use the online form.
The Thursday Boot Co New York store is open Monday to Saturday between 11 a.m. and 7 p.m. and Sunday from 12 p.m. to 7 p.m. ET.

PissedConsumer Club

Contact Information

Thursday Boot Co Website:

Thursday Boot Co Help Center:

Corporate Office Address:

Thursday Boot Company
8 W 21st St., 2nd Floor
New York, New York 10010
United States

Other Info (opening hours):

Hours:
Monday - Friday 12:00pm - 6:00pm (EST)

More contact details

Thursday Boot Co Rating Based on 13 Reviews

Rating details

2.1
more details
Exchange, Refund and Cancellation Policy
Website
Customer service
Product or Service Quality

Rating stats

Rating trend

How Good is Thursday Boot Co's Customer Service?

Danny H Cqc
Danny H Cqc
Feels Satisfied | Mar 29, 2025

All good

Read full quote
Danny H Cqc
Danny H Cqc
Feels Satisfied | Mar 25, 2025

All good

Read full quote
Roch Ddb
Roch Ddb
Feels Disappointed | Dec 31, 2022

They doing bad business never answer the call phone

Read full quote
Jefrey Pvx
Jefrey Pvx
Feels Satisfied | Dec 28, 2022

I haven't been able to speak with someone or received a rmai6 in response to returning shoes purchased. There is no return label to ship item back.

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Summary of Thursday Boot Co Customer Service Calls

185 TOTAL
CALLS
00:35 AVG CALL
DURATION
1% ISSUE
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Thursday Boot Co?

Return/ Replace Question:

  • “A return”
  • “Return of shoes”
  • “Return issues”

Shipping and Delivery Question:

  • “Did not receive my boots order of nov 8”
  • “Right shoe a little tight at large toe for leather tennis shoe. Do I need a larger size”
  • “Not received order”

Request for Information Question:

  • “Confirm purchase order”
  • “Help placing an order”
  • “About my order”

Product/ Service Question:

  • “Product issue”
  • “Defective boots”
  • “Boots have defect”

Refund Question:

  • “Refunded”
  • “Refund past time period”
  • “Refund”

Activation/ Cancellation Question:

  • “Cancel order”
  • “Cancellation of order”
  • “Cancellation for order placed too long”

Payments and Charges Question:

  • “This place has bad business and they took my money”
  • “Duplicate charge”
  • “Duplicate charges”

Staff Question:

  • “Customer service”
  • “I really liked the boots but I’m not happy because they weren’t fixed how customer service told me they would fix it”

Account Question:

  • “Balance on account?”
  • “Verify an email order”

Website/ Application Question:

  • “Your website does not allow me to return boots”
  • “Your website frozen”

Other Question:

  • “They sent me two left boots”
  • “Didn’t receive item”
  • “Box is open”

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